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Creating sustainable value

Our people are at the heart of our business

They make all the difference to our success

We’re dedicated to helping our people be the best they can be by creating a diverse and inclusive learning organisation. Our employees’ competencies, capabilities, and experience, as well as their drive and engagement, are key to our success.

We are a diverse group of companies, but some things are consistent for our people wherever we operate. These include our commitments to fair labour practices, human capital development and diversity and inclusion.

Purpose and values

We are a global consumer internet group and one of the largest technology investors in the world. We build leading companies that empower people and enrich communities. Our purpose is to improve everyday life for billions of people through technology.

Our values underpin our culture:



Unlocking hidden value
Our digital trading platforms are creating a world of smarter consumption, extending the lifecycle of countless products and scarce materials. The building blocks of a circular economy, online marketplaces are a means to re-purpose and re-sell traded goods, creating multiple lives for any product.


Transforming takeaway food
We are building a global leader in on-demand food and grocery delivery to transform the way people source, consume and experience food. Business-specific programmes within our food portfolio are aiming to reduce waste and pioneer sustainable delivery methods.

Payments and Fintech

Payments and Fintech

Extending financial services without borders
Our innovative finance enables people and businesses to make and receive fast secure payments. By extending access to easy-to-use financial products and services more easily, we’re building a more flexible and inclusive financial ecosystem where technology breaks down borders.


Learning – where, when and how you choose
Our global Edtech platforms make education available to all, building the world’s skills for the future. Edtech is delivering a step-change in learners’ experiences and success while extending access to education.


Offering fast and easy access to products for customers in high-growth markets
Etail offers a unique, safe and rapid shopping experience for consumers through online marketplaces where local businesses can sell and grow.


Identifying and investing in the next generation of technology growth
We partner with entrepreneurs to build leading technology companies. Our investments focus on the countries, markets and sectors where technology has the greatest scope to improve everyday life.

Developing our people

Our employees’ competencies, capabilities and experience, as well as their motivation and engagement, are key to our success. We aim to attract and retain high-calibre individuals to execute on our strategy and build sustainable businesses. Developing our talent is a critical enabler of present and future success as well as playing a role in the retention of our people. 

We do this by:
  • Fostering a safe and healthy working environment where people feel cared for, heard and supported
  • Encouraging diversity in our teams and building inclusive workplaces. 
  • Providing our employees with focused career development and training.
  • Reinforcing the leadership pipeline and accelerating the growth of top talent.
  • Creating employment opportunities that benefit the economies and societies in which we operate.
  • Being fair and responsible in our remuneration practices and having a pay-for-performance remuneration strategy.

Diversity & inclusion

Our employment philosophy is founded on promoting equality and preventing unfair discrimination.  So, we are proactive about improving diversity in our workforce, including hiring practices, employee development and rewards – ensuring we attract, hire, retain and reward our people without bias. 

We encourage diversity in our teams and in our thinking. We leverage our strengths as a highly collaborative, inclusive, learning organisation. Our commitment to learning aligns with our focus on diversity, equity, and inclusion – which essentially fuels greater learning and creativity. 
In fact, we regard a diverse workforce and inclusive workplace as a strategic competitive advantage. Because solving customer problems and unlocking hidden value becomes much more possible when we have diverse opinions in an environment where people can contribute at their best and have a voice.

Labour practices

We’re committed to enabling fair employment and having best-practice standards for our own people management including talent attraction and retention; diversity and inclusion; training and development; upskilling; labour management relations; and health, safety, and wellbeing. 
Our legal compliance programme ensures compliance with all applicable OHS, labour, economic empowerment, transformation, and diversity laws. We have HR policies and procedures in place to protect employees from human rights violations. These policies address talent attraction, management and retention, succession planning, fair and responsible remuneration, working conditions, grievance procedures and diversity, among others. We also monitor labour legislation in the various countries we operate in and ensure we comply. 
Learn more about our approach to responsible business:

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