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MOUNTAIN VIEW, CALIFORNIA– 05 MARCH 2024 – Today, Ema, a developer of next-generation AI solutions for enterprises, emerges from stealth and launches its Universal AI Employee. This transformational technology will revolutionise the workplace. This versatile AI system can perform a wide range of complex tasks across different domains with high trust and accuracy, enhancing tech adoption and boosting productivity. Ema has raised USD 25 million to date, led by Accel, Section 32 and Prosus Ventures, with participation from Wipro Ventures, Venture Highway, AME Cloud Ventures, Frontier Ventures, Maum Group and Firebolt Ventures. 

 

At its core, the Universal AI Employee is designed to emulate the capabilities of a human employee in a specific role - it can engage in conversations, comprehend context, take continuous human feedback, reason, and make informed decisions. It can automate standard and specialised processes and workflows, provide data-driven insights to support decision-making, assist in administrative tasks, and collaborate with human employees on complex projects. Ema is founded and led by a highly experienced team with proven track records at some of the world's leading private and public companies:

 

●     Surojit Chatterjee, CEO & Founder of Ema,previously guided Coinbase through a successful 2021 IPO as its Chief Product Officer and scaled Google Mobile Ads and Google Shopping into multi-billion-dollar businesses as the VP and Head of Product. An MBA from MIT, Surojit holds 40 US patents on Machine Learning, Ad Tech and Enterprise Software.

●     Souvik Sen, Co-Founder & Head of Engineering,previously spearheaded Data, Machine Learning, and Devices initiatives as Okta's VP of Engineering and was Engineering Lead for Data & Machine Learning, Privacy & Safety at Google. With a PhD in Computer Science from Duke University, Souvik holds 37 US patents.

●     Swati Trehan, Head of Strategy & Operations, has built and led various R&D Operations teams at Shopify. An MBA from Harvard Business School, Swati started her career at McKinsey & Co., later moved to Google and helped grow Google Search, Maps, YouTube, Shopping, and Ads.

 

Ema's Universal AI Employee represents an industry-leading innovation in the world of Gen AI tools, delivering the flexibility of a horizontal platform and the high value of a vertical application. The platform enables enterprises to automate any workflow – standard or bespoke, simple or complex, with very high accuracy and higher ROI in a secure and compliant way. 

 

This innovation is powered by Ema's proprietary technologies (patent-pending):

 

1. Generative Workflow EngineTM (GWE) powers Ema's AI Employees, also called Personas. GWE can generate new workflows with a conversational description of the problem by breaking the problem down into subtasks. GWE decides and orchestrates how to perform each subtask optimally, taking actions over multiple enterprise applications and operating on various data sources. Ema's AI Employees have long-term memory that allows them to take feedback from human users and incorporate it to improve their performance continuously. 
2. Current Gen AI applications are susceptible to hallucinations when using private enterprise data and can entail high computational costs. Ema solves these problems with its proprietary "mixture of experts" model exceeding 2 trillion parameters. EmaFusionTM combines over 30 public language models (including GPT 4, GPT-3.5-turbo, Claude 2.1, Gemini, Mistral-S, Llama2, etc.) and supports the integration of custom and domain-specific models, maximising accuracy at the most optimal cost for every task. EmaFusionTM also allows customers to integrate bespoke models - private models trained on their enterprise data, domain-specific models, or even BYOM (Bring Your Own Model). 

 

Enterprises such as Envoy Global, TrueLayer and Moneview have onboarded Ema's personas instead of building new Gen AI applications – considerably reducing time-to-value. They are using Ema's Customer Support Specialist persona to automatically respond to customer tickets with high accuracy and appropriate tone, expediting response time and increasing customer satisfaction.

 

Surojit Chatterjee, Founder & CEO of Ema, said: "Our mission is to transform enterprises and empower every employee to work faster with the help of simple-to-activate, accurate and trustworthy AI employees. We are delighted to emerge from stealth with the support of blue-chip institutional investors, renowned angels, multiple happy customers and an incredible talent pool of machine learning engineers. We are just starting on a journey that will change how humans and synthetic intelligence interact to build a more collaborative, productive, and fulfilling workplace."

 

Subrata Mitra, partner at Accel, said, "GenAI has the potential to unlock unprecedented efficiency in enterprises, which CXOs globally have very well recognised. To enable it at scale will require seamless collaboration between human and AI employees. At Ema, we automate complex Enterprise tasks with simple conversations. The outstanding team driving Ema's innovation is led by a visionary founder I've known for nearly a decade. We're excited to back this team in their pursuit of efficiency and innovation."

 

Ashutosh Sharma, Head of Investments, India at Prosus Ventures, said: "Ema is leading the next frontier of Generative AI for enterprises with a vision to drive efficiency across all business areas. This will lead to enterprise-wide productivity gains. It is a hard problem, but once solved, it will be transformative, and we are thrilled to partner with Surojit and his team on this endeavour."

 

"Ema is a world-class team of product and technology experts democratising access to GenAI technology for businesses of any size," said Andy Harrison, CEO and General Partner of S32. "With a laser focus on delivering enterprise-class compliance and exceptional privacy and security features, they can seamlessly integrate into any business and deliver results."

 

Matthew Harrington, Head of AI and Automation, Exclusive Networks, said: "Our teams have been really impressed with Ema. It's been an incredible start to an impactful partnership with Ema, and we are already considering how we can expand to other regions and departments."

 

Mahi R. Inampudi, Chief Technology Officer of Envoy Global, said: "Ema has been a game-changer for us at Envoy Global. Its exceptional accuracy and efficiency have enhanced our approach to elements of customer support. The success we've seen with Ema has sparked our enthusiasm to explore new avenues for innovation. We are excited about the opportunities that lie ahead as we're excited about how technology can augment the delivery of our services."

 

Additional customer quotes: 

 

Wayne Butterfield, Partner, Information Services Group (ISG), said: "Introducing Ema to our clients has been an extraordinary opportunity. Our partnership with the Ema team has allowed us to witness up close the remarkable impact of this transformative Generative AI platform. Ema's simplicity, coupled with its ability to automate any specialised workflow with a very high accuracy of responses, is revolutionising how enterprises operate. Additionally, Ema prioritises data security and complies with leading international standards, making it a highly trusted solution in our arsenal."

Venkatraman Narayan, Head of Customer Experience at Moneyview, said: "Witnessing Ema's integration into our customer support has been nothing short of revolutionary. Ema's Customer Support persona not only assists our support specialists in expediting response time to customer tickets but also ensures accuracy and tone, a critical factor given our diverse customer base. In a landscape where simplicity and clarity are paramount, Ema shines by delivering fast and precise answers using straightforward language, accommodating our non-native English-speaking customers seamlessly. Having explored numerous tools in the past, I can confidently say that Ema's unique approach surpasses anything I've encountered before, setting a new standard for efficient and effective customer support."

 

Elizaveta Shevchenko, Technical Support Lead at TrueLayer, said: "As the Technical Support Lead at TrueLayer, I've been truly impressed by the evolution of our partnership with Ema. Ema's Customer Support Assistant Persona kept improving its accuracy and efficiency every week. The rapid progress is a testament to Ema's unique approach to building Gen AI applications. I am genuinely excited to see how our collaboration will continue to elevate our customer experience."

 

-ENDS-

 

About Ema 

Ema, an abbreviation for Enterprise Machine Assistant, is a next-generation technology company focused on harnessing the power of artificial intelligence to transform enterprises. Through its Universal AI Employee, Ema defines how machines and humans work together to build the future of work. Ema is the missing operating system that makes Generative AI work at an enterprise level. Using its patent-pending technology, Ema boosts productivity across every role in the enterprise by automating any complex workflow, standard or specialised, with a simple conversation. She is simple to use, trusted and highly accurate. Ema is backed by leading investors, including Accel, Section 32 and Prosus Ventures. For more information, please visit: www.ema.co

 

About Prosus

Prosus is a global consumer internet group and one of the largest technology investors in the world. Operating and investing globally in markets with long-term growth potential, Prosus builds leading consumer internet companies that empower people and enrich communities. The group is focused on building meaningful businesses in the online classifieds, food delivery, payments and fintech, and education technology sectors. Through the Prosus Ventures team, the group invests in new technology growth opportunities within logistics, fintech, health, blockchain, social and ecommerce platforms, agriculture and more. The team actively backs exceptional entrepreneurs using technology to improve people's everyday lives. Each month, over two billion customers across the globe use the products and services of companies that Prosus has invested in, acquired or built.

 

About Accel

Accel is a global venture capital firm that invests in people and their companies from the earliest days through all phases of private company growth. Investing in India for more than a decade, they have been the first, or among the earliest partners to many category-defining startups such as Acko, Blackbuck, BrowserStack, Chargebee, CultFit, FalconX, Infra.Market, Moglix, Spinny, Swiggy, UrbanCompany, Zetwerk, and others. Accel helps ambitious entrepreneurs build innovative and durable businesses. 

More at https://www.accel.com/india-home

 

 

Media Contacts:

 

Ema 

Swati Trehan

[email protected]

Prosus Ventures

Poonam Thakur

[email protected]

Accel

Chitritha Masurekar

[email protected]