30 Jul 2024
Enhancing courier welfare with innovative insurance solutions from Onsi
Wolt, is a leading commerce platform based in Helsinki, that has seen remarkable growth over the past 10 years, and now operates in 27 countries and over 500 cities. As the company has grown, it has evolved from a food delivery service to a comprehensive local commerce platform, connecting customers with a variety of local stores and boutiques.
A significant aspect of Wolt's operation involves its partnership with over 240,000 courier partners. This partnership is not just about delivery logistics; it also focuses on improving the financial and professional lives of its partners.
As part of this mission, Wolt wanted to find an insurance programme that better met the diverse needs of its workforce and courier partners, while also aligning with the company’s vision of a sustainable and fair work environment.
This led to a partnership with Prosus-backed Onsi, a company that helps business address the complexities of engaging their workforce through savings, insurance and other financial programmes to drive employee loyalty.
The challenge
Wolt wanted to enhance the financial well-being of its couriers by finding an insurance provider that could deliver a superior experience and meet the needs of a diverse, global workforce. They needed a solution that could scale globally, adapt to various employment models, and provide support in multiple languages.
The solution
Wolt chose Prosus-backed Onsi for its ability to provide a robust, global insurance programme that focuses on innovation and user experience. Onsi's platform offers stability, usage-based pricing, a mobile-friendly claims process, and policies tailored to different partner models. This partnership aims to create a safer, more sustainable working environment for couriers.
The results
The implementation of the Onsi insurance programme has been swift and effective, providing immediate benefits such as:
- Quick financial support, with over €1.1 million distributed to couriers in need in 2023 alone.
- High satisfaction rates among couriers, with a 92% customer satisfaction score.
- Enhanced safety perceptions among couriers, with 64% in one market feeling safer due to the insurance.
You can read the full case study from the Onsi website here.